RETURNS POLICY
Our policy on returns and refunds for perfume samples
Last updated: 9/30/2025
Important Notice
Due to hygiene and safety reasons, we cannot offer refunds or returns on perfume samples. This policy is in place to protect the health and safety of all our customers.
Why No Returns?
Perfume samples are personal care products that come into direct contact with skin. For health and safety reasons, we cannot accept returns of opened or used samples.
Hygiene and safety concerns
Personal care product regulations
Protection of all customers
Prevention of contamination
What We Guarantee
While we cannot accept returns, we guarantee:
All samples are 100% authentic
Proper packaging and protection
Fresh, unopened products
Accurate product descriptions
Damaged Products
If you receive a damaged sample due to shipping issues, we will replace it at no cost. Please contact us within 48 hours of delivery with photos of the damage.
Contact us immediately: trythescentcom@gmail.com
Wrong Product
If you receive the wrong product due to our error, we will send you the correct sample at no additional cost. Please contact us within 48 hours of delivery.
Before You Order
To ensure you're satisfied with your purchase:
Read product descriptions carefully
Check size and volume information
Review fragrance notes and characteristics
Questions?
If you have any questions about our returns policy or need assistance with your order, please don't hesitate to contact us:
Email: trythescentcom@gmail.com
Response time: Within 24 hours